Last Updated: February 15, 2026

1. Acceptance of Terms

Welcome to True North Cart. By accessing or using our website truenorthcart.com, you agree to be bound by these Terms of Service. If you do not agree to all terms, please do not use our website.

2. Business Information

True North Cart
789 Home & Kitchen Way
Mississauga, ON L5R 3K9
Canada

Contact:
Email: hello@truenorthcart.comHours: Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST
GST/HST Registration: 98765 4321 RT0001

3. Products We Sell

True North Cart specializes in:

• Cookware (pots, pans, baking sheets)

• Bakeware (cake pans, muffin tins, baking stones)

• Kitchen gadgets and utensils

• Dinnerware (plates, bowls, serving pieces)

• Glassware (drinking glasses, mugs, wine glasses)

• Cutlery and knife sets

• Small kitchen appliances

• Food storage containers

• Home decor and accents

• Bedding and linens

• Bath accessories

• Cleaning supplies

• Organization solutions

• Furniture and shelving

• Seasonal home decor

4. Eligibility

By purchasing from True North Cart, you represent that:

• You are at least 18 years old

• You are purchasing for lawful purposes

• You are located in Canada (primary service area)

• You will provide accurate delivery information

• You have the legal right to use any payment method provided

5. Account Registration

Your Responsibilities

• Maintain account security

• Keep password confidential

• Update information promptly

• Notify us of unauthorized use

• One account per person

Account Termination

We reserve the right to:

• Suspend accounts for suspicious activity

• Terminate accounts violating terms

• Refuse service to anyone

• Close inactive accounts after 2 years

6. Pricing & Payment

Pricing

• All prices in Canadian Dollars (CAD)

• HST/GST calculated at checkout

• Volume discounts available for bulk orders

• Wholesale pricing for businesses (apply separately)

• Prices subject to change without notice

Payment Methods

We accept:

• Visa, Mastercard, American Express

• PayPal

• Apple Pay, Google Pay

• Interac e-Transfer (orders under $500)

• Gift cards

• Afterpay (4 interest-free payments)

• Shop Pay Installments

Promotional Codes

• One code per order

• Cannot combine with other offers

• Minimum purchase may apply

• Exclusions apply to some brands

• Expiration dates apply

7. Product Information

Product Descriptions

We strive for accuracy but:

• Colors may vary due to monitor settings

• Dimensions are approximate

• Specifications subject to change

• Images are for illustration purposes

• Handmade items may have slight variations

Product Availability

• Items subject to stock availability

• We reserve right to limit quantities

• Out-of-stock items may be backordered

• Discontinued items removed without notice

• Pre-order items have estimated dates

Kitchen & Home Specifics

• Cookware: Non-stick coatings may vary by brand

• Dinnerware: Microwave and dishwasher safe indicated

• Glassware: Not all glass is oven-safe

• Cutlery: Dishwasher safe indicated

• Small appliances: Voltage 120V for Canada only

• Furniture: Some assembly required

8. Orders & Acceptance

Order Process

• Orders are offers to purchase

• We may accept or decline orders

• Confirmation email ≠ acceptance

• We reserve right to cancel

• Credit card pre-authorization may occur

Order Cancellation

We may cancel orders due to:

• Pricing errors

• Stock unavailability

• Suspected fraud

• Shipping restrictions

• Payment verification failure

• Address verification issues

Order Modifications

Contact us immediately if you need to:

• Change shipping address

• Modify items

• Cancel order

• Combine orders

9. Shipping & Delivery

Shipping Methods

• Standard: 3-7 business days

• Expedited: 2-4 business days

• Express: 1-2 business days

• Freight: Large furniture items

Delivery Areas

• All Canadian provinces and territories

• Remote areas may have additional charges

• No PO Box for large items

• Rural routes add 1-3 days

Tracking

• Email with tracking number

• SMS updates (opt-in)

• Carrier portal access

• Delivery notifications

10. Kitchen & Home Product Care

Cookware Care

• Follow manufacturer instructions

• Season cast iron before use

• Avoid metal utensils on non-stick

• Hand wash recommended for some items

• Allow to cool before washing

Dinnerware Care

• Microwave safe indicated

• Dishwasher safe indicated

• Avoid extreme temperature changes

• Stack carefully to prevent scratching

Cutlery Care

• Hand wash premium knives

• Store in knife block or magnetic strip

• Sharpen regularly

• Avoid glass cutting boards

Small Appliances

• Register warranty online

• Keep original packaging for repairs

• Clean after each use

• Descend kettles regularly

• Replace filters as recommended

11. Warranties

Manufacturer Warranties

Warranty Coverage

• Manufacturing defects

• Premature failure

• Faulty materials

• Workmanship issues

Not Covered

• Normal wear and tear

• Misuse or abuse

• Accidental damage

• Commercial use

• Improper cleaning

• Modifications

How to Claim

1. Contact customer service

2. Provide order number and photos

3. Describe the issue

4. Follow return instructions if needed

5. Replacement or repair arranged

12. Returns & Refunds

30-Day Return Policy

• Returns accepted within 30 days

• Original condition required

• Original packaging required

• Proof of purchase required

• 15% restocking fee may apply

Non-Returnable Items

• Final sale items

• Customized products

• Opened small appliances

• Personal care items

• Bedding (hygiene reasons)

• Clearance merchandise

• Gift cards

Process

1. Initiate return online

2. Receive RMA number

3. Pack securely

4. Ship with tracking

5. Refund within 5-7 days

13. Exchanges

Exchange Options

• Same item, different size/color

• Different item (price adjustment)

• Store credit

Exchange Process

• Standard: Return first, then order new

• Advanced: Order new first, then return

Price Differences

• New item costs more: Pay difference

• New item costs less: Refund difference

14. Gift Cards

Terms

• No expiration date

• Not redeemable for cash

• Cannot replace lost/stolen cards

• Balance check online

• Multiple cards per purchase

• Cannot combine with some promotions

E-Gift Cards

• Delivered within 24 hours

• Customizable message

• Printable at home

• Mobile-friendly

Physical Gift Cards

• $5.95 shipping

• Arrives in 3-5 days

• Premium packaging

15. Kitchen & Home Inspiration

Recipe Box

When you save recipes:

• Stored in your account

• Access from any device

• Share with friends

• Print shopping lists

Idea Boards

• Create style boards

• Save room ideas

• Plan kitchen renovations

• Share with family

Product Reviews

• Share your experience

• Upload photos

• Help other shoppers

• Earn loyalty points

16. Loyalty Program

True North Rewards

Earn points on:

• Purchases (1 point per $1)

• Product reviews (50 points)

• Birthday rewards (100 points)

• Referrals (500 points)

Redeem Points

• 1000 points = $10 off

• 2500 points = $25 off

• 5000 points = $50 off

Status Tiers

• Bronze: 0-999 points

• Silver: 1000-4999 points

• Gold: 5000+ points (free shipping)

17. Commercial & Bulk Orders

Wholesale Accounts

• Business registration required

• GST/HST number needed

• Volume pricing available

• Net 30 terms upon approval

Bulk Discounts

Corporate Gifting

• Custom branding available

• Gift messaging

• Bulk shipping

• Year-end client gifts

18. Prohibited Uses

You agree NOT to:

• Resell products without authorization

• Use robots or scrapers

• Interfere with website security

• Post false reviews

• Violate intellectual property rights

• Attempt unauthorized access

• Use for illegal purposes

• Harass other users

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUE NORTH CART SHALL NOT BE LIABLE FOR:

• Indirect or consequential damages

• Lost profits or revenue

• Business interruption

• Personal injury (except negligence)

• Property damage

• Product use outcomes

Maximum Liability: Limited to purchase price of products

20. Force Majeure

We are not liable for delays due to:

• Manufacturer delays

• Supply chain issues

• Shipping disruptions

• Strikes or labor disputes

• Weather events

• Natural disasters

• Pandemic-related issues

• Customs delays

• Carrier interruptions

21. Governing Law

These Terms are governed by the laws of Ontario and Canada.

Venue: Courts of Mississauga, Ontario

22. Dispute Resolution

Informal Resolution

Contact: disputes@truenorthcart.com
Response within 5 business days

Mediation

If unresolved:

• Mediation through ADR Chambers

• Toronto location

• Costs shared equally

Small Claims

Claims under $35,000 in small claims court

23. Contact Information

True North Cart
789 Home & Kitchen Way
Mississauga, ON L5R 3K9

General Inquiries: hello@truenorthcart.com
Support: support@truenorthcart.com
Orders: orders@truenorthcart.com

By using truenorthcart.com, you agree to these Terms of Service.