1. Return Policy Overview

True North Cart accepts returns within 30 days of delivery for most products. This policy ensures you can shop with confidence for all your home and kitchen needs.

2. Return Eligibility

Eligible Returns

Ineligible Returns

3. Return Process

Online Returns

1. Log into your account

2. Select order and items

3. Select return reason

4. Print return label (if applicable)

5. Pack and ship

6. Track return status

Phone Returns

Call 1-888-TRU-CART with:

• Order number

• Items returning

• Reason

• Preferred resolution

In-Store Returns

Visit our Mississauga showroom:

• Bring item and order confirmation

• Immediate processing

• Refund or exchange on spot

• Hours: Mon-Sat

4. Return Shipping Options

Small Items (Under 30 lbs)

Large Items (30-100 lbs)

• UPS Ground: $24.99

• Freight quote required

• Pickup available (GTA): $19.99

Freight Items (100+ lbs)

• LTL freight only

• Must be on pallet

• Quote required

• Residential pickup fee

5. Packaging Requirements

Cookware

• Original box required

• Foam/padding in place

• No tape on product

• Lid secured separately

Dinnerware

• Individual wrapping between pieces

• Original dividers if possible

• Sturdy box with padding

• Mark “FRAGILE”

Glassware

• Each piece wrapped separately

• No stacking without protection

• Double-box recommended

• “FRAGILE” markings

Small Appliances

• Original foam inserts

• All accessories inside

• Power cord secured

• Outer box undamaged

Furniture

• Disassembled if possible

• All hardware bagged and taped inside

• Original box required

• Protective corners

6. Inspection Process

All returns are inspected within 3 business days for:

Cookware:

• Scratches on cooking surface

• Metal utensil marks

• Seasoning (cast iron)

• Water spots

Dinnerware:

• Chips or cracks

• Utensil marks

• Dishwasher residue

• Gold/platinum wear

Small Appliances:

• Signs of use

• Food residue

• All accessories

• Power cord condition

Textiles:

• Stains

• Pet hair

• Wrinkles from use

• Smoke odor

7. Return Status

8. Holiday Returns

Extended Holiday Window

Purchases November 1 – December 24:

• Return until January 15, 2027

• Gift receipts accepted

• Same conditions apply

Gift Returns

• Special gift packaging

• Recipient can return

• Store credit issued

• No price disclosure

9. Kitchen Electronics Returns

Smart Appliances

• Cannot be returned if connected to WiFi

• Factory reset required if opened

• Software updates = used

• Data privacy check

Returns Process

1. Factory reset device

2. Remove all personal data

3. Include all cables

4. Original box required

5. Proof of purchase

10. Large Item Returns

Furniture

• Must be disassembled

• All hardware included

• Original box in good condition

• No assembly attempted

Area Rugs

• Rolled, not folded

• No pet hair

• No vacuum marks

• Original标签 attached

Large Appliances

• Not used

• Original packaging

• Freight pickup arranged

• Inspection fee may apply

11. Return Tips

For Fastest Processing

• Keep original packaging

• Include all parts/manuals

• Write RMA on box

• Use tracking

• Pack securely

• Remove old labels

Common Mistakes to Avoid

12. Contact Returns Department

Returns Team
Email: returns@truenorthcart.com
Hours: Mon-Fri 9AM-5PM EST

Returns Portal: truenorthcart.com/returns

Warehouse Hours:
Mon-Fri: 8AM-4:30PM EST
Sat: By appointment only